Frequently Asked Questions

We serve all major neighbourhoods in Addis Ababa including Bole, CMC, Sarbet, Kazanchis, Megenagna, Gerji, Ayat, Summit, Lebu, Jemo, Piassa, Arat Kilo, Mexico, Gurd Shola, Lideta, Kolfe, Saris and Gotera. Our headquarters is in Wessen. We also handle moves beyond Addis Ababa — contact us to discuss your destination.

The fastest way is to call or WhatsApp us directly. Tell us your moving date, current address, new address, and a rough description of your belongings. We will give you a fixed price — no surprises on the day.

Pricing depends on the volume of items, distance between locations and any extra services (packing, storage, cleaning). We offer fixed-price quotes so you know exactly what you will pay before we start. Contact us for a personalised quote — most residential moves in Addis Ababa are very affordable.

Yes. We supply all packing materials including boxes, bubble wrap, packing tape, furniture wrap and specialist crating for high-value or fragile items. Materials are included in our full-pack service; for partial or self-pack moves we can supply materials separately.

Absolutely. We have specialist wrapping and crating techniques for artwork, electronics, glassware, antiques and other high-value items. Every move is fully insured so your belongings are protected throughout.

Yes. Full insurance is included on every move we carry out. If anything is damaged or lost during transit through our fault, we will cover the cost. We take this responsibility seriously and handle every item as if it were our own.

Yes, for customers in and around Wessen, Addis Ababa we can often accommodate same-day or next-day moves depending on availability. Contact us as early as possible to check our schedule.

Yes. We work 24 hours a day, 7 days a week — including weekends and public holidays. Whether you need an early morning start, a midday move, or a midnight run, we are always available. Call or WhatsApp us any time.

We recommend booking at least 3–5 days in advance to guarantee your preferred date and time. For large office relocations or long-distance moves, a week or more is ideal. We do accept last-minute bookings when our schedule allows.

Our office relocation service includes a pre-move site survey, organised and labelled packing of all equipment and furniture, safe handling of IT and electronic equipment, transport in our branded GPS-tracked trucks, reassembly of furniture at your new location, and post-move clean-up. We schedule moves around your business hours to minimise downtime.

Yes. We offer after-hours and weekend scheduling for office relocations to minimise disruption to your operations. Discuss your timeline with us and we will plan accordingly.

We offer full move-out deep cleaning, move-in cleaning at your new property, sofa and upholstery cleaning, window and floor cleaning, carpet vacuuming and mopping, cupboard and drawer cleaning, and eco-friendly product options. Our cleaning team is fully separate from the moving crew and follows a detailed room-by-room checklist.

Yes. Our secure, climate-safe storage facility in Wessen can hold your belongings for days, weeks or months. We collect from your old property, store safely, and deliver to your new address when you are ready — no extra transport arrangements needed.

Yes. While our main service area is Addis Ababa, we can arrange long-distance moves to other cities and regions of Ethiopia. Pricing for out-of-city moves is quoted individually. Contact us with your destination and we will provide a fixed price.

Declutter before our team arrives — donate or dispose of items you no longer need. Label boxes by room if you are self-packing. Dismantle large furniture if possible. Ensure parking access for our truck at both locations. Secure valuables and important documents to carry yourself. Our team will handle everything else.

For safety and legal reasons we cannot transport hazardous materials (flammable liquids, explosives, chemicals), perishable foods, and live animals. If you have items that fall into these categories, please let us know in advance and we can advise on alternatives.

We have been operating in Addis Ababa since 2021 and have completed over 300 moves for homes, offices and businesses. We use branded, GPS-tracked trucks, carry full insurance, and offer fixed-price quotes — no hidden fees. You can contact us via WhatsApp or call to speak with our team directly before booking.

Yes. If you have arranged your own transport or just need a crew for heavy lifting, we offer loading and unloading as a standalone service. Our trained team loads your items carefully and efficiently, then unloads and places them at your destination. This is a popular option for customers who are renting their own truck or container. Contact us to discuss this option and get a quote.

The most cost-effective way to move in Addis Ababa is to plan ahead, declutter before the move, and book on weekdays. If you are comfortable packing your own boxes, we can provide a loading, transport and unloading crew only — which reduces the total cost significantly. We offer flexible service packages so you only pay for what you need. Call us for a personalised, no-obligation quote.

We price based on three main factors: the volume of items to be moved, the distance between your current and new address, and the services you require (packing, loading only, cleaning, storage). We provide a fixed price upfront — you will never receive a surprise bill. The quote you approve is the price you pay. No hourly charges, no fuel surcharges.

Absolutely. Moving large furniture is one of our core services. Our trained crew handles furniture disassembly and reassembly — wardrobes, beds, dining tables, sofas and even grand pianos. We wrap all wooden and upholstered surfaces with furniture blankets to prevent scratches during loading and transport. No piece is too large or too heavy.

Yes. Zemen Movers serves all 11 official sub-cities of Addis Ababa: Bole, Kirkos, Yeka, Kolfe Keranio, Nifas Silk-Lafto, Lideta, Arada, Gulele, Lemi Kura, Akaki Kality and Addis Ketema. We also cover key neighbourhoods including CMC, Kazanchis, Megenagna, Gurd Shola, Ayat, Piassa, Gerji, Old Airport and Bole Atlas. If you are moving from or to any of these areas — or anywhere within greater Addis Ababa — call us for a fast free quote.

Yes. Piano moving and antique relocation are speciality services included in our Zemen Gold white-glove package. We use padded piano boards, custom wooden crating for fragile artwork, and specialist wrapping for antiques and high-value collectibles. Every such item is fully insured door-to-door. Whether it is an upright piano, a baby grand, traditional Ethiopian handicrafts, or framed artwork, we have the equipment and expertise to move it safely.

Yes. Zemen Movers regularly assists expatriates, international NGO staff, embassy employees and diplomatic personnel relocating to or from Addis Ababa. Our Zemen Gold white-glove package is the most popular choice for expats — it includes professional packing of all household goods, deep cleaning of the vacated property, secure short-term or long-term storage if needed, and a dedicated move coordinator to manage the entire process. We can also assist with container loading and offloading for international shipments.

The Zemen Gold is our premium, full-service moving package. It includes: white-glove packing of all items including fragile glassware, pianos, antiques and artwork; professional loading onto our GPS-tracked branded truck; transport to your new address; furniture disassembly and reassembly; unpacking and room organisation; a post-move deep cleaning of your old property; a move-in clean at your new property; and access to our secure climate-controlled storage facility in Wessen. A dedicated move coordinator is assigned to your relocation from start to finish. Contact us for a personalised quote.

Yes. Our secure storage facility in Wessen, Addis Ababa offers climate-safe, monitored storage for furniture, household goods, electronics, artwork and business equipment. Whether you need short-term storage for a few days while your new property is being prepared, or long-term storage for months, we can accommodate. We collect your items, store them safely, and deliver to your new address when you are ready. No additional transport arrangements needed.